At Jums World Private Limited, we want you to have a smooth and satisfying shopping experience.
This Refund and Cancellation Policy explains how returns, refunds, and cancellations work for orders placed through our website or mobile application (the “Platform”).
Orders can be canceled within 2 hours of placing the order, as long as they have not been shipped.
To cancel an order, please contact our support team at info.jumsworld@gmail.com or through your account dashboard.
If the order is already processed or shipped, it cannot be canceled. In that case, please refer to our Return Policy below.
Once an order has been shipped, it cannot be canceled.
You may still request a return after delivery (subject to our return conditions).
We accept returns under the following conditions:
The product is unused, unworn, and in its original packaging.
A return request is made within 7 days of receiving the product.
You provide proof of purchase (e.g., order confirmation or receipt).
Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons, such as:
Customized or personalized products
Digital goods or downloadable content
Return Process
Submit a return request via email or through your account.
Our team will review and approve your request.
You’ll receive a return authorization and shipping instructions.
Once we receive and inspect the item, we’ll notify you about your refund status.
Approved refunds will be issued to your original payment method (e.g., credit card, PayPal, wallet balance).
Refunds typically take [5–10 business days] to appear, depending on your payment provider.
Partial refunds may be granted if:
An item is returned late but still eligible.
The product shows minor signs of use or damage not caused by us.
Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
You are responsible for return shipping costs unless stated otherwise.
If you receive a defective, damaged, or incorrect product:
Notify us within 7 days of receiving your order.
Provide photos or a short video showing the issue.
We’ll a replacement or exchange will be delivered with in 5 to 10 business days.
If you haven’t received your refund after the standard processing time:
Check your bank or payment account again.
Contact your bank or credit card company — it may take additional time before your refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at info.jumsworld@gmail.com
For any questions about cancellations, returns, or refunds, please contact us:
Phone: +91-9384622369
Email: info.jumsworld@gmail.com
Jums World Private Limited
3/1116, MTP ROAD,
Odderpalayam, Annur,
Coimbatore - 641653,
Tamil Nadu
